JM
Thank you so much! Coming from a team that develops a production-grade SaaS like BotSailor, this means a lot to me. Managing omnichannel state (WhatsApp, Telegram, etc.) must make balancing the line between deterministic and probabilistic behavior incredibly complex. If a sales bot "hallucinates" a workflow, the impact on the business is immediate. I’m really looking forward to reading your series on "Agent AI in Production" to see how you handle state persistence. Cheers!