Open Sourcery
Product, Developer Experience, AI, and Open Source. I explore how humans and agents discover, adopt, and use complex developer platforms. Drupal core committer, O'Reilly author, longtime open-source builder.
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Bruce Wells
AWESOME post.
As developers in general, it is extremely helpful to watch end users with no knowledge of a system try to use it. You learn so much. Also developers and other product people should be doing customer support (or shadowing support people) at least once a month.
There is no such thing as a stupid user, only stupid developers.