DevEx Friction Log: Val Town
"Friction logging" is a form of user experience testing, where you step through a given process and provide insight into your thinking and feelings at various points throughout. The goal is to identify things people with less familiarity with your pr...
webchick.tech12 min read
Bruce Wells
OO PHP Developer
AWESOME post.
As developers in general, it is extremely helpful to watch end users with no knowledge of a system try to use it. You learn so much. Also developers and other product people should be doing customer support (or shadowing support people) at least once a month.
There is no such thing as a stupid user, only stupid developers.