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DevEx Friction Log: Val Town
"Friction logging" is a form of user experience testing, where you step through a given process and provide insight into your thinking and feelings at various points throughout. The goal is to identify things people with less familiarity with your pr...
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Bruce Wells
OO PHP Developer
AWESOME post.
As developers in general, it is extremely helpful to watch end users with no knowledge of a system try to use it. You learn so much. Also developers and other product people should be doing customer support (or shadowing support people) at least once a month.
There is no such thing as a stupid user, only stupid developers.