Good catch that renewal reminders only go to charge_automatically subscriptions. The reminder is also a good moment to ask for a card update, because once a renewal fails, Stripe's failed-payment email is the same template whether the card is short on funds or expired.
yeah that sameness is nasty — short on funds and expired card look identical to the customer too, so they don't know which fix to try. asking for a card update in the renewal reminder is a smart place for it, before anything has failed. do you put that ask in the same reminder email, or as a separate note a few days earlier?
Exactly — once the failed-payment email is one template for both, the reminder is the last clean chance to say "update the card" before they guess wrong.
Paul Hartness
Good catch that renewal reminders only go to charge_automatically subscriptions. The reminder is also a good moment to ask for a card update, because once a renewal fails, Stripe's failed-payment email is the same template whether the card is short on funds or expired.