FeedDiscussion
The 79.7% accuracy is much less actionable than the 58% churn recall, especially when the retention intervention has a real cost. I would choose the decision threshold from expected value - saved customer lifetime value versus offer and contact cost - then report the precision-recall point at that threshold rather than defaulting to 0.5. The fiber-optic coefficient is also worth treating as a hypothesis, not a cause, because it may proxy for plan mix, price, or region.
Akshay Yadav
Breaking down complex tech concepts and explain it in simple way
Thanks Ahmet Özel for the insightful feedback. I really appreciate you taking the time to point this out. I'll refine the project to evaluate the model more from a business perspective, particularly around decision thresholds, model evaluation, and interpreting the results in terms of business value rather than accuracy alone.