Discussion on "The 2am call that dropped before the user finished talking, and the week I spent finding out why my tracer never saw it"

marcuschen · 2026-06-27T19:30:31.121Z

The call came in at 2am. Not a page, an actual support recording, flagged by a customer who said our voice agent "hung up on her mid-sentence." I pulled the trace. The LLM call was perfect. 380ms, cle

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The 2am call that dropped before the user finished talking, and the week I spent finding out why my tracer never saw it

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