漏 2026 Hashnode
The call came in at 2am. Not a page, an actual support recording, flagged by a customer who said our voice agent "hung up on her mid-sentence." I pulled the trace. The LLM call was perfect. 380ms, cle

How to Set Up Voice AI for Customer Support Using VAPI: A Developer's Journey TL;DR Most voice support systems fail on latency and barge-in handling. Here's what breaks: STT delays stack with TTS synthesis, creating 2-3 second response gaps. You'll b...
