1d ago · 19 min read · Your customer support agent resolves 92% of queries without human help. Latency is under 800ms. Accuracy on intent classification hits 97%. Yet your CSAT scores are dropping, cost-per-resolution climb
Join discussionFeb 14 · 10 min read · Summary LedeCopilot Studio agents deserve testing at scale—but which tool fits your team? Agent Evaluation brings lightweight, AI-powered checks into the Studio authoring UI for rapid iteration, while Copilot Studio Kit delivers enterprise-grade mult...
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Jan 31 · 14 min read · Shipping Copilot Studio agents without systematic, automated testing is risky: large language models (LLMs) are non‑deterministic, topic routing can drift, and integrations fail in ways casual “chat tests” won’t catch. Microsoft’s Copilot Studio Kit ...
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