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How we stopped our content engine from repeating itself There is a specific failure mode in AI content pipelines that nobody talks about enough. It is not hallucination. It is not tone. It is entity fixation — where the model latches onto the same th...

The honest column: making follow_up_date derive from facts There is a class of CRM bug that is not a bug in the code. It is a bug in the design. The code works exactly as written. The data is wrong. And the wrongness accumulates quietly over time unt...
