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WhatsApp is no longer just for family chats and friend groups; it has become a primary hub for people to also interact with brands. This shift presents the perfect opportunity for customer support teams to adopt WhatsApp as a channel and provide inst...

Introduction In an era where AI chatbots are everywhere, most respond instantly—sometimes too instantly—without truly thinking through the depth of a question. But what if we could design a bot that pauses, evaluates, and strategises before answeri...
