Dec 5, 2020 · 7 min read · We all know how it goes, you get into work and you come into over 20 tickets. You start to go through them and you realize that half of them are all user errors. Your users aren't completing their tasks correctly and they are blaming the IT departmen...
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Nov 25, 2020 · 8 min read · IM's. emails, phone calls, and zoom calls. Your users are using every single type of communication to contact you about IT issues except for the fancy ticketing system that you have. This is a very common issue and it can be very frustrating from our...
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Nov 8, 2020 · 4 min read · Let's all go back in time to 2002. I was 11, sitting at the dining room table. There were papers strewn everywhere and a textbook open to the left side of me. It was dark outside and we had already had dinner for the night and my Dad was getting onto...
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Nov 6, 2020 · 4 min read · If you read my previous post titled 'Failure', then you know that I've been going through a bit of a rough patch lately in regards to my mental health. Over the past week or two, I've been getting a lot of things done in my personal life, so that I ...
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Nov 5, 2020 · 1 min read · Hi everyone! I had the pleasure of being invited by Salesforce to be a guest on their Salesforce Admins Podcast. Mike and I discuss my journey to becoming an admin, how I solve problems, and how being an admin is one of the most social jobs that you ...
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Oct 31, 2020 · 4 min read · Picture this: A Sev 1 ticket comes across your desk because orders aren't processing for some reason and you have to find the bug and fix it asap. There are no documents at all for this process and the coworker that built the process is out of the of...
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Oct 24, 2020 · 2 min read · Hi Courtney Cloud family! I can't believe that it's been a month since I started this crazy blogging journey. There a few changes that I have decided to make going forward and I hope that you all really enjoy the new direction that the blog is going...
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Oct 16, 2020 · 6 min read · One of the most asked questions that I get is how I did it. How did I pass my certification? What should I study? How should I study? Well, I'm going to address all of those questions today. I Signed Up on Trailhead If you are new to the Salesfor...
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Oct 10, 2020 · 4 min read · Today is World Mental Health Awareness Day, so what better way to celebrate than to talk about how we can help each other with our mental health? As most know by now, I have been on a mental health journey myself for the past 15 years (if you don't k...
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Oct 3, 2020 · 2 min read · After some thought, I've decided that the best way to earn the right badges I need to study for the Salesforce Service Cloud Consultant Certification is to follow the trail mix that Salesforce has created to help people study. Now, I've completed s...
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