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Mmarcuschenvoicelatency.hashnode.dev4d ago · 7 min read

Three weeks before the enterprise contract, the voice agent wasn't operator-ready

Look. We had 99.2% uptime in staging. We had eval coverage on 1,400 test turns. We had latency under 280ms first-token. We were not operator-ready. I know this because the enterprise pilot started on

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Ppranuthanjalikinextlabsblog.hashnode.dev4d ago · 8 min read

Building an Omnichannel Healthcare AI System - RAG Architecture, Multilingual NLP, and Live Agent Handover Design

Healthcare support has a structural problem most industries don't face the same way: the cost of a wrong answer is much higher than a slow one. A retail chatbot that gives an imperfect product recomme

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Mmarcuschenvoicelatency.hashnode.dev5d ago · 3 min read

Your ASR confidence score is a number you can act on. We were throwing it away.

Voice agents treat the transcript as ground truth. The speech recognizer often tells you it is not sure, and we were ignoring it. TL;DR: When I went back through a month of "the agent did the wrong th

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DPDEEPANKAR Patelbot-docs.hashnode.devAug 15 · 16 min read

Kisan Mitra: Building a Voice-First AI Farming Companion for Indian Farmers

How I built a multilingual agricultural voice agent with memory, real-time data, outbound calls, human escalation, specialist agents, and analytics. What if a farmer didn't have to open an app, navig

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RTRaftLabs Teamraftlabs-the-current.hashnode.devAug 14 · 5 min read

The Best Conversational AI Company Is the One You Barely Notice After Launch

Shopping for a conversational AI partner usually begins the wrong way. Companies compare hourly rates. Review Clutch scores. Watch polished product demos. Ask which large language models the vendor su

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Mmarcuschenvoicelatency.hashnode.devAug 13 · 8 min read

The demo was flawless. The first real call had three people talking.

A scripted voice-agent demo works with one clean speaker. The first production call had crosstalk, and turn-taking fell apart. This is how I fixed it. The demo went perfectly. It always does. One pers

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Mmarcuschenvoicelatency.hashnode.devAug 13 · 13 min read

The call failed on turn nine. My eval gave me one number for the whole call.

The transcript was fourteen turns long and the score was 0.62. That is the entire output. One float, one call, and a rubric that said something like "did the agent resolve the customer's issue." It di

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SSSwareena Sriaiforenterprises.hashnode.devAug 11 · 7 min read

How Conversational AI Can Help Teams Work with Enterprise Data

Enterprise teams do not lack data. They have data in ERP systems, CRM platforms, HRMS tools, finance applications, spreadsheets, databases and dashboards. In many organizations, almost every business

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SWShuoxin Wangtrtc.hashnode.devAug 11 · 12 min read

Don’t A/B Test the LLM: Randomize the Voice Conversation Policy

A new LLM can sound clearly better in a demo and still make a voice companion worse in production. The tension is not simply model quality versus model cost. In a real-time conversation, changing the

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RTRaftLabs Teamraftlabs-the-current.hashnode.devJul 31 · 6 min read

Most Companies Don't Need a Voice AI Vendor. They Need a Voice AI Specialist.

There's a common assumption in enterprise software today: if a company builds AI products, it can probably build voice AI too. On the surface, that sounds reasonable. Voice AI uses large language mode

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Trending tags this week

Three weeks before the enterprise contract, the voice agent wasn't operator-ready

Building an Omnichannel Healthcare AI System - RAG Architecture, Multilingual NLP, and Live Agent Handover Design

Your ASR confidence score is a number you can act on. We were throwing it away.

Kisan Mitra: Building a Voice-First AI Farming Companion for Indian Farmers

The Best Conversational AI Company Is the One You Barely Notice After Launch

The demo was flawless. The first real call had three people talking.

The call failed on turn nine. My eval gave me one number for the whole call.

How Conversational AI Can Help Teams Work with Enterprise Data

Don’t A/B Test the LLM: Randomize the Voice Conversation Policy

Most Companies Don't Need a Voice AI Vendor. They Need a Voice AI Specialist.