16h ago · 2 min read · I've run over 100 post-mortems. The worst ones end with 'Alice will be more careful.' The best ones end with 'we fixed the system.' Here's how you get from the first to the second. The language rule Ban these phrases from retros: 'Should have...' 'A...
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Apr 24 · 3 min read · You Can't Hire Your Way to Reliability I've seen companies hire 5 SREs and expect reliability to magically improve. It doesn't. Reliability is a cultural outcome, not a headcount metric. The Reliability Maturity Model Level 1: Reactive "Things break,...
Join discussionApr 15 · 3 min read · The On-Call Burnout Epidemic I watched three senior SREs leave our team in six months. Exit interviews all said the same thing: on-call was unsustainable. We were spending $500K+ recruiting replacements for a problem that could have been fixed with $...
Join discussionApr 15 · 3 min read · The On-Call Burnout Epidemic I watched three senior SREs leave our team in six months. Exit interviews all said the same thing: on-call was unsustainable. We were spending $500K+ recruiting replacements for a problem that could have been fixed with $...
Join discussionApr 15 · 3 min read · The On-Call Burnout Epidemic I watched three senior SREs leave our team in six months. Exit interviews all said the same thing: on-call was unsustainable. We were spending $500K+ recruiting replacements for a problem that could have been fixed with $...
Join discussionMar 21 · 6 min read · A release broke payments for 10 minutes. So I added a meeting. Release retrospective. Every deployment gets a review. Sounds like leadership. Here's what actually fixed the problem. I got into the logs with the developer who shipped the feature. It w...
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Mar 19 · 5 min read · In the fast-paced world of software development, we often get caught up in the "what" and the "how"—the specific frameworks, the deployment pipelines, and the latest LLM integrations. However, as we l
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Mar 11 · 9 min read · Nearly 3 years ago I wrote a blog post called "Can ChatGPT write software?". I wrote it mostly because I was on a year-long vacation and kept getting asked what I thought about AI as people were discovering ChatGPT. At the time, I was annoyed by the ...
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Feb 28 · 2 min read · Armenian is one of the world's oldest continuously spoken languages — a unique branch of the Indo-European family with its own script, invented in 405 AD by the monk Mesrop Mashtots. It survived invasions, genocides, and the Soviet era. Today, it fac...
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