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JJMcNairTechinjmcnairtech.com

Fixing Muffled Audio in Five9: A Real-World IT Support Solution

Jul 4, 2025 · 2 min read · Why This Matters: In IT support, softphone audio issues can create massive communication problems in call centers. This week, I resolved a Five9 issue where a user sounded muffled on every call—even though their headset and PC appeared to be working ...

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SHSamantha Hawkinsinsmhworkbench.hashnode.dev

Multi-Platform AI Chatbot Integration

Jun 19, 2025 · 2 min read · In a previous role, I had the opportunity to maintain and enhance a customer-facing sales chatbot that integrated multiple platforms - Google Dialogflow, Five9 VCC, and Salesforce CRM - to streamline lead capture and improve customer interactions. Th...

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