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Store it once, share it safely, keep every version. Files and attachments come up in almost every admin interview. The 4 Building Blocks Block What it is Key point Files Modern and versioned Up

One clean list of values, used everywhere. Picklists, global value sets and dependencies come up in almost every admin interview. The 4 Building Blocks Block What it is Key point Picklist One v

Make sure no customer waits longer than promised. Escalation rules and entitlements come up in almost every Service Cloud admin interview. The 4 Building Blocks Block What it is Key point Escal
