Feb 4 · 10 min read · SaaS companies live and die by their metrics. Data is collected in operational systems, copied into warehouses, transformed through pipelines, and finally visualized in dashboards. Finance teams learn where to click. Analysts learn how to maintain th...
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Aug 31, 2025 · 12 min read · Retrieval-Augmented Generation (RAG) represents a pivotal advancement in AI applications, combining the broad knowledge of large language models with the precision of information retrieval systems. By fetching relevant documents from a knowledge base...
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Aug 31, 2024 · 5 min read · In the ever-evolving landscape of knowledge management and productivity tools, Obsidian has emerged as a powerful contender. Designed to transform the way we capture, organize, and connect our thoughts, Obsidian is more than just a note-taking app; i...
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Jul 24, 2024 · 2 min read · Technical writers produce a single source of truth by coordinating with Subject Matter Experts and stakeholders. They draft clear articles and remove ambiguity. They produce artifacts such as user manuals, standard operating procedures, troubleshooti...
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May 27, 2024 · 6 min read · Introduction Over the years, I’ve experimented with a variety of note-taking and idea-organising tools, including Evernote, OneNote, Notion, and Confluence, to name a few. Each of these tools has its strengths and weaknesses. However, a common issue ...
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Apr 30, 2024 · 3 min read · Technical writers are a rare breed of professionals who are capable of articulating complex concepts in simpler terms. Technical writers thrived when the industrial era shifted to a knowledge-based economy where the need for software documentation an...
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Apr 11, 2024 · 7 min read · Photo by Luke Tanis on Unsplash So, let’s get straight to the point. We are going to build a knowledge base using Amazon OpenSearch, Lambda, and API Gateway on AWS. 🎇 What is a knowledge base? According to Atlassian, it is a repository or collection...
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Mar 20, 2024 · 4 min read · Introduction The realm of Natural Language Processing (NLP) is witnessing a paradigm shift with the emergence of Retrieval-Augmented Generation (RAG). This innovative technique goes beyond the limitations of traditional models by seamlessly integrati...
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Feb 4, 2024 · 3 min read · In the rapidly evolving field of artificial intelligence (AI), the synergy between Large Language Models (LLMs) and Knowledge Bases (KBs) is opening up novel avenues for enhancing how machines understand and interact with human knowledge. This blog p...
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Jan 31, 2024 · 3 min read · “Ask Eddy” is the Generative Artificial Intelligence (GenAI) that helps your customers get answers to their questions based on your knowledge base content. Eddy provides an accurate answer quickly to your customer’s questions utilizing trustworthy co...
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