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Three months into a contract with a mid-sized insurance company, I was sitting across from their CTO watching their "AI knowledge base" answer questions about their own products. The system retrieved the right documents 90% of the time. But on anythi...

AI features break when models hallucinate. SaaS founders need to understand why it happens and how to reduce it before shipping AI products. A lot of SaaS founders assume “hallucination” is an ML researcher’s word.It isn’t.It’s a product problem — an...

The generative AI boom has marked the beginning of a new wave of smart applications, but with it comes an old curse: hallucinations and unreliable answers when large language models (LLMs) are functioning without anchoring. Retrieval Augmented Genera...
