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In today's digital landscape, network uptime isn't just a technical metric—it's the backbone of business continuity, productivity, and customer satisfaction. Uptime refers to the percentage of time a network is operational and available, typically me...

What is a Telecommunications Outage? A telecommunications outage refers to loss or degradation of connectivity — including mobile signal loss, internet down-time, or loss of service for data, voice or cloud-based applications. Outages can happen loca...

In the dynamic landscape of South Africa's digital economy, reliable internet connectivity is the backbone of business operations. However, frequent last-mile outages—particularly those affecting fibre optic networks—pose significant threats to produ...

South Africa’s telecommunications landscape is littered with “business-grade” promises, but scratch the surface and the façade crumbles. For years, I’ve asked operators to show evidence of a proper Network Management System (NMS)—not just marketing b...

PwC’s 2024 Telecommunications Sentiment Index – A Wake-Up Call PwC’s South African Telecommunications Sentiment Index (2024) paints a sobering picture of the state of connectivity in the country. Analysing over 1.3 million consumer interactions acros...
