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Mmarcuschenvoicelatency.hashnode.dev4d ago · 7 min read

Three weeks before the enterprise contract, the voice agent wasn't operator-ready

Look. We had 99.2% uptime in staging. We had eval coverage on 1,400 test turns. We had latency under 280ms first-token. We were not operator-ready. I know this because the enterprise pilot started on

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Mmarcuschenvoicelatency.hashnode.dev5d ago · 3 min read

Your ASR confidence score is a number you can act on. We were throwing it away.

Voice agents treat the transcript as ground truth. The speech recognizer often tells you it is not sure, and we were ignoring it. TL;DR: When I went back through a month of "the agent did the wrong th

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NJNithin Johnautortech.hashnode.dev5d ago · 7 min read

We Tested 4 Text-to-Speech Engines on 12,000 Live Healthcare Calls — Here's Which One Patients Actually Trust

Last quarter, we ran our production voice AI receptionist — Loquent — across four different TTS engines simultaneously, split-testing real patient calls at dental and healthcare clinics. The results s

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TSTakshak Singh Rajawattakshak.hashnode.devAug 15 · 12 min read

ArthSakhi: Building a Voice Agent That Knows When to Speak, Act, and Ask for Help

A practical story of building a voice agent that can guide users, use tools, respect consent, and know when to ask for help. Project: ArthSakhi (अर्थसखी)Challenge: 10 Days of Voice Agents — VoiceForB

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IFIan Finnsayitahead.hashnode.devAug 15 · 7 min read

Why the AI character would not calm down, and how I fixed it

An early version of Say It Ahead had a basic problem. A user could listen carefully, ask good questions, and offer a reasonable plan, but the AI character might still sound just as upset as it did at

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MSMoney Singhhealthassistant.hashnode.devAug 15 · 13 min read

Building a Health Access Voice Agent for Bharat: My 10 Days of Voice Agents Journey

Over the last 10 days, I built a voice AI agent focused on healthcare access as part of the 10 Days of Voice Agents — VoiceForBharat Edition. The goal wasn't to build an AI doctor. Instead, I wanted t

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Mmarcuschenvoicelatency.hashnode.devAug 13 · 8 min read

The demo was flawless. The first real call had three people talking.

A scripted voice-agent demo works with one clean speaker. The first production call had crosstalk, and turn-taking fell apart. This is how I fixed it. The demo went perfectly. It always does. One pers

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SWShuoxin Wangtrtc.hashnode.devAug 11 · 12 min read

Don’t A/B Test the LLM: Randomize the Voice Conversation Policy

A new LLM can sound clearly better in a demo and still make a voice companion worse in production. The tension is not simply model quality versus model cost. In a real-time conversation, changing the

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MRManoj Rajputseo-rank.hashnode.devAug 9 · 6 min read

What Actually Happens When an AI Voice Agent Answers a Business Call?

When you call a business and an AI voice agent answers, the experience can feel surprisingly simple. You speak. The system responds. You ask another question. It answers again. But behind that short c

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PLPaulo Lacerdapaulolacerda.hashnode.devAug 4 · 2 min read

Practice the Hard Call: Real-Time Voice Training with Live Voice Practice

Originally published on the Microsoft Community Hub on June 29, 2026. Some customer conversations are too important—and too difficult—to practice for the first time with a real customer. Traditional t

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#voice-ai

Explore Hashnode

Trending tags this week

Three weeks before the enterprise contract, the voice agent wasn't operator-ready

Your ASR confidence score is a number you can act on. We were throwing it away.

We Tested 4 Text-to-Speech Engines on 12,000 Live Healthcare Calls — Here's Which One Patients Actually Trust

ArthSakhi: Building a Voice Agent That Knows When to Speak, Act, and Ask for Help

Why the AI character would not calm down, and how I fixed it

Building a Health Access Voice Agent for Bharat: My 10 Days of Voice Agents Journey

The demo was flawless. The first real call had three people talking.

Don’t A/B Test the LLM: Randomize the Voice Conversation Policy

What Actually Happens When an AI Voice Agent Answers a Business Call?

Practice the Hard Call: Real-Time Voice Training with Live Voice Practice