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#agent-reliability

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Mmarcuschenvoicelatency.hashnode.devAug 19 · 7 min read

Three weeks before the enterprise contract, the voice agent wasn't operator-ready

Look. We had 99.2% uptime in staging. We had eval coverage on 1,400 test turns. We had latency under 280ms first-token. We were not operator-ready. I know this because the enterprise pilot started on

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Mmarcuschenvoicelatency.hashnode.devAug 18 · 3 min read

Your ASR confidence score is a number you can act on. We were throwing it away.

Voice agents treat the transcript as ground truth. The speech recognizer often tells you it is not sure, and we were ignoring it. TL;DR: When I went back through a month of "the agent did the wrong th

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Mmarcuschenvoicelatency.hashnode.devAug 13 · 13 min read

The call failed on turn nine. My eval gave me one number for the whole call.

The transcript was fourteen turns long and the score was 0.62. That is the entire output. One float, one call, and a rubric that said something like "did the agent resolve the customer's issue." It di

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Mmayaanderssonllmasajudge.hashnode.devJul 1 · 7 min read

I reviewed six "operator-ready" checklists for AI agents. None of them define the problem correctly.

The industry has converged on a definition of "operator-ready" that is measurable, deployable, and wrong. The most cited frameworks, Anthropic's "Building Effective Agents" (December 2024), Hamel Husa

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OOmnithiumomnithium.hashnode.devJun 1 · 14 min read

AI Agent Drift Detection: Monitoring Model Decay in Production

Introduction AI agents are no longer experimental curiosities, they’re core components of production systems, orchestrating workflows, making autonomous decisions, and interacting with users in real t

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OOmnithiumomnithium.hashnode.devJun 1 · 13 min read

Agent Hallucination Detection and Mitigation in Production

The hallucination problem moves from chat to agents When a customer support chatbot invents a refund policy, the damage is usually contained: a confused user, an escalation, a corrected response. But

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Trending tags this week

Three weeks before the enterprise contract, the voice agent wasn't operator-ready

Your ASR confidence score is a number you can act on. We were throwing it away.

The call failed on turn nine. My eval gave me one number for the whole call.

I reviewed six "operator-ready" checklists for AI agents. None of them define the problem correctly.

AI Agent Drift Detection: Monitoring Model Decay in Production

Agent Hallucination Detection and Mitigation in Production