6d ago · 13 min read · Picture a tier-1 customer-service agent at a mid-size fintech — composite of incidents I've seen across multiple postmortems. The agent isn't human. It's a 7-8B instruction-tuned pipeline handling support tickets, and when a customer asks about the r...
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May 6 · 10 min read · Last week was loud for AI. Five separate stories ran the front page of every tech outlet, every newsletter, every Slack channel that takes itself seriously. Anthropic admitted three quality regressions its own evaluation suite missed. GitHub announce...
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Apr 29 · 7 min read · A viral Reddit thread last week ran a clean experiment. Take a working production agent. Tell it — in plain language, in the system prompt — "Never delete user data." Then ship 1,000 ambiguous user requests at it. It deleted user data in 15% of edge ...
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