3d ago · 7 min read · How to Test Agentforce Agents the Right Way You built your first Agentforce agent. It handles cases, routes requests, maybe even drafts email responses. It works great in your demo. Then it hits production and tells a customer they're eligible for a...
Join discussion4d ago · 7 min read · Salesforce Headless 360: What It Actually Means for You If you were anywhere near the Salesforce ecosystem this past week, you probably heard the term "Headless 360" thrown around a lot. It dropped at TrailblazerDX 2026 and instantly became the most...
Join discussion4d ago · 7 min read · Agentforce Builder: Build AI Agents in Salesforce If you've been paying attention to the Salesforce ecosystem lately, you know that AI agents aren't some far-off future thing anymore. They're here, they're shipping in production orgs, and Salesforce...
Join discussionApr 17 · 7 min read · How to Test Agentforce Agents the Right Way You built your first Agentforce agent. It handles cases, answers questions, and even routes customers to the right team. It works great in your demo. Then it hits production, and suddenly it's telling cust...
Join discussionApr 17 · 7 min read · Agentforce Testing Center: How to QA Your AI Agents You built your first Agentforce agent. It handled a few test conversations in the preview panel and everything looked great. Then you deployed it, and within a week, tickets started coming in. The ...
Join discussionApr 14 · 7 min read · Salesforce MCP Explained: Connect AI Agents to Your CRM If you've been paying attention to the Salesforce ecosystem lately, you've probably seen "MCP" thrown around a lot. Model Context Protocol is one of those things that sounds intimidating at fir...
Join discussionApr 13 · 9 min read · Setup with Agentforce (Beta): An Admin's Honest First Look If you've spent any real time clicking through Salesforce Setup, you already know the feeling. You need to freeze a user, check who has access to a custom object, and fix a broken formula fi...
Join discussionApr 13 · 6 min read · Agent Script: Build Reliable Salesforce AI Agents If you've been playing around with Agentforce, you've probably hit that moment where your agent does something... unexpected. Maybe it interprets a customer request wrong, or it skips a step in a pro...
Join discussionApr 12 · 7 min read · You spent weeks getting your Agentforce agent just right. The demo looked perfect. Then a customer asked something slightly unexpected, and the agent went completely off the rails. Sound familiar? That's exactly the problem Salesforce Agent Script wa...
Join discussionApr 10 · 6 min read · Agentforce Context Engineering: A Practical Guide If you've been paying attention to the Salesforce ecosystem lately, you've probably heard the term "context engineering" thrown around. It's quickly replacing "prompt engineering" as the go-to concep...
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