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MTMJB Technologyinmjbtech.hashnode.dev·May 29, 2025 · 5 min read

Agentic AI in ITSM: Empowering Autonomous Service Management in 2025

From Automation to Autonomy — The Next Evolution of Enterprise IT Introduction: Why ITSM Is Facing a Strategic Shift The world of IT Service Management (ITSM) is undergoing a seismic shift. Organizations have spent the last decade optimizing workflow...

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