Agentic AI in Production: What I Learned Shipping 14 Autonomous Agents in 2026
5d ago · 3 min read · The day a billing agent refunded $42,000 by accident In February 2026, one of our internal agents — a refund-triage bot running on Claude Opus 4.7 — issued a perfectly polite, perfectly catastrophic chain of refunds totaling around $42,000 before our...
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