Jan 27 · 4 min read · Client engagement has fundamentally changed. Today’s clients expect instant responses, consistent communication, and seamless experiences across every interaction. Whether they are reaching out for information, support, onboarding, or follow-ups, the...
Join discussionDec 26, 2025 · 1 min read · Use the Microsoft Foundry Agent Service Connector from Azure Logic Apps Sometimes you need some help from a friend! In this case, we may have async (or autonomous) use cases where we want to listen to an enterprise event using a Logic Apps trigger an...
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Dec 26, 2025 · 1 min read · I am regularly asked for specific use cases where agentic business processes can help solve real problems. When I was in Europe this past spring, I was chatting with a customer about their ticket audit process. They have specific requirements when a ...
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Dec 18, 2025 · 5 min read · Most organizations understand why they need AI bots-but far fewer understand what a good AI bot platform actually looks like in real operations. Many deploy bots that answer FAQs, deflect tickets, or route queries, yet daily work still feels fragment...
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Nov 10, 2025 · 4 min read · Introduction Every business wants to scale. But growth often brings chaos — more customers, more tools, more manual work. Before you know it, your team spends more time managing tasks than creating value. That’s where Business Workflow Automation wit...
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Sep 25, 2025 · 7 min read · Artificial Intelligence has been creeping into developer workflows for years—but some tools mark a shift in how engineering itself is practiced. Claude Code is one of those tools. Since its general release in May, it has taken the developer world by ...
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