Boost CSAT with VAD, Backchanneling, and Sentiment Routing

Dec 13, 2025 · 12 min read · Boost CSAT with VAD, Backchanneling, and Sentiment Routing TL;DR Most voice AI agents tank CSAT because they interrupt customers mid-sentence or miss emotional cues. Here's how to fix it: Voice Activity Detection (VAD) prevents false turn-taking, bac...