#boost-csat-with-vad-backchanneling-and-sentiment-r

Boost CSAT with VAD, Backchanneling, and Sentiment Routing

Boost CSAT with VAD, Backchanneling, and Sentiment Routing TL;DR Most voice AI agents tank CSAT because they interrupt customers mid-sentence or miss emotional cues. Here's how to fix it: Voice Activity Detection (VAD) prevents false turn-taking, bac...