1h ago · 7 min read · OpenAI dropped Workspace Agents on April 22nd, 2026. The coverage has been breathless — "autonomous digital coworkers," "the biggest shift to ChatGPT for business in 12 months," et cetera. Let me tell you what it actually is before you get excited ab...
Join discussion3h ago · 14 min read · OpenAI launched Workspace Agents on April 22, 2026. That announcement blurred a line that used to be clear, and now I'm fielding the same question from every business owner I talk to: "Should we just use ChatGPT for business, or do we need a custom A...
Join discussionApr 9 · 17 min read · Every week someone contacts me with a variation of the same request: "We want to add AI to our customer support." What they actually need is almost never the same thing. Sometimes a chatbot handles it completely. Sometimes they need a full AI agent. ...
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Apr 9 · 16 min read · AI Agent vs Chatbot: I've Deployed Both. Here Is What Actually Matters. Every week someone contacts me with a variation of the same request: "We want to add AI to our customer support." What they actually need is almost never the same thing. Sometime...
Join discussionJan 28 · 1 min read · https://youtu.be/rnCdpyvJBE4 Kirsten Poon is an artificial intelligence analyst from Edmonton with hands-on experience in building and improving AI systems for real business use. She focuses on practical methods that help AI perform better as time ...
Join discussionJan 26 · 4 min read · In today’s fast-paced digital world, businesses need intelligent, reliable, and scalable communication solutions. Voice Genie! Trial is designed to help businesses automate customer interactions, improve response time, and reduce operational costs us...
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Jan 21 · 1 min read · https://youtu.be/1Ctn8WzXP88 Kirsten Poon is an artificial intelligence analyst with hands-on experience in building and managing AI systems for real business use. She works closely with teams to ensure AI tools are stable, clear, and useful at sca...
Join discussionDec 18, 2025 · 3 min read · Kirsten Poon is an artificial intelligence analyst from Edmonton with strong experience in building and applying AI systems for real business needs. Kirsten Poon highlights 6 AI ideas that help solve real business problems in a clear and simple way. ...
Join discussionDec 17, 2025 · 1 min read · https://youtu.be/TkErg0ekqGY Kirsten Poon is an AI analyst from Edmonton with hands-on experience building and applying AI solutions for real business needs. In this video, Kirsten Poon explains 6 simple AI strategies that modern workplaces can use...
Join discussionOct 15, 2025 · 4 min read · Kirsten Poon from Edmonton is an artificial intelligence analyst with experience in helping businesses use AI effectively. She focuses on making technology simple and practical for real business needs. Kirsten Poon shares 7 useful tips to train teams...
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