Jul 14, 2025 路 2 min read 路 If you want your customers to be happy, you gotta have an awesome call centre. Jimmy Asija totally gets this. He runs a call centre that a bunch of companies trust since it makes customers feel listened to and supported. Check out these 10 super simp...
Join discussion
May 20, 2025 路 3 min read 路 Often, call centres rely on metrics such as first-call resolution -FCR, customer satisfaction (CSAT), and average handling time (AHT). While these metrics are significant, Jimmy Asija, an industry specialist, contends that the most often ignored and ...
Join discussion
May 12, 2025 路 3 min read 路 A successful operation depends on effectively training the operators at the call centre. Jimmy Asija, a pioneer in the call centre sector, has created test techniques that provide rapid outcomes. This article will look at how you may educate your age...
Join discussion
