How Chatbot Integration Impacts Customer Engagement in E-Commerce (2025 Update)

Nov 20, 2025 · 4 min read · How Chatbot Integration Impacts Customer Engagement in E-Commerce (2025 Update) ▍ 那就直接講重點：有差，而且差蠻多的 When I first played with e‑commerce chatbots around 2019, most of them felt… robotic. Like FAQ wrapped in a chat UI. 2025 feels different. The main s...