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These days, patient experience is front and center when we talk about healthcare quality. People don’t just care about the outcome of a treatment, they're judging the whole process. Can they get an appointment easily? Does anyone actually talk to the...

Having the ability to communicate effectively is now a core competency in the fast-paced healthcare industry. One healthcare professional making waves in this space is Sunny Gattan, a respected Nurse Practitioner known for transforming patient relati...

Introduction In recent years, the healthcare industry has undergone a technological revolution, and one of the most transformative innovations is the integration of artificial intelligence (AI) into contact centers. AI-based contact centers are redef...
