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SSapotaCorpsapotacorpvn.hashnode.devJul 12 · 8 min read

Service Cloud Voice and CTI: telephony and screen pops

A few weeks into a hotline project for a large retail bank, the sponsor asked a question that sounded trivial: "When a customer calls in, the agent should just see who it is, right?" On paper, yes. In

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AKAntonina Kharchenkosfapps-info.hashnode.devFeb 12 · 11 min read

7 Common Challenges Support Teams Face When Using Salesforce

Salesforce Support Calls and Where Problems Start Salesforce is built to work well for customers who prefer to communicate by writing. Email, chat, messaging apps, portal requests, and Agentforce conversations fit naturally into the system, so every ...

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RJRajivkrishnan Jeyaramsfwithrk.comMar 19, 2024 · 2 min read

Behind the Scenes: Creating a Contact Center in Salesforce

Welcome back to our Service Cloud Voice blog series! In our previous blog, we delved into the process of setting up an AWS account within Salesforce. Today, we're going to take a closer look behind the scenes at what happens when you create a contact...

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RJRajivkrishnan Jeyaramsfwithrk.comMar 13, 2024 · 2 min read

Mastering Service Cloud Voice with Amazon Connect: A Step-by-Step Guide

In today's digital era, delivering exceptional customer service is a non-negotiable for businesses aiming to stand out in competitive markets. Salesforce's Service Cloud Voice, integrated with Amazon Connect, offers a powerful solution to streamline ...

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Trending tags this week

Service Cloud Voice and CTI: telephony and screen pops

7 Common Challenges Support Teams Face When Using Salesforce

Behind the Scenes: Creating a Contact Center in Salesforce

Mastering Service Cloud Voice with Amazon Connect: A Step-by-Step Guide