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SRSandeep Ranasandrana.hashnode.devJul 1 · 7 min read

Popups in Workspaces: Merging Records from a Workspace List View in ServiceNow

Introduction In my last post, we looked at how to save our fulfillment agents from "death by a thousand tabs" by triggering a custom UI Page modal straight from a native list view. The feedback was gr

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MTMJB Technologymjb.hashnode.devJun 26, 2025 · 5 min read

AI-Augmented Change Management: Reinventing ITSM Resilience in 2025

In 2025, change is no longer just inevitable — it’s accelerating. Enterprises that once managed change with structured, ITIL-based governance models are now being challenged by a faster, more unpredictable digital environment. Cloud migrations, GenAI...

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MTMJB Technologymjb.hashnode.devJun 19, 2025 · 5 min read

AI-Driven ESG and Compliance: How ServiceNow Can Anchor Sustainable Enterprise Governance

🌱 Introduction: ESG & AI Are No Longer Optional Environmental, Social, and Governance (ESG) has moved from a buzzword to a boardroom imperative. Between tightening regulations, shifting investor expectations, and growing consumer awareness, companie...

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MTMJB Technologymjb.hashnode.devJun 12, 2025 · 4 min read

AI-Driven ITSM: Transforming Enterprise Operations in 2025

In today’s hyperconnected, always-on business environment, customer expectations are higher than ever. Whether you’re a startup scaling fast, a mid-sized firm optimizing resources, or an enterprise managing complexity across global operations, IT Ser...

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SRSandeep Ranasandrana.hashnode.devOct 19, 2024 · 4 min read

Bulk Record Creation: The Ultimate Shortcut You Wish You Knew Sooner

Introduction Are you tired of long, clunky code for bulk record creation? Well, good news—there’s a better way, and it’s so simple, it might make you laugh. In this blog, I’ll show you the best method to turn attachments into records in just a few li...

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RPReece Poulsenreecepoulsen.hashnode.devSep 3, 2024 · 6 min read

UI Builder Tips #2: An Introduction to UI Builder

👋 Welcome to the UI Builder Tips series! I'll use this series to document what I've learned while working with ServiceNow's UI Builder. Since this is a learning process, these blog posts should be seen as a set of notes. The content of these posts w...

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RPReece Poulsenreecepoulsen.hashnode.devAug 30, 2023 · 4 min read

Unlocking the Potential of ServiceNow's CLI

If you've ever installed and setup the ServiceNow CLI you know that getting started is never easy. Between managing node versions, memorizing the commands, or managing the now-ui.json there is plenty of room for headache! Sure after a couple of tries...

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RPReece Poulsenreecepoulsen.hashnode.devAug 3, 2023 · 11 min read