AAleena Ruhi·Nov 3AI Phone Screening for Tech Support Hiring: Fill Help Desk Roles FasterHow to use AI phone screening for help desk and IT support hiring: questions to ask, what strong answers sound like, and how to keep it fair.2 min read·cloudinterview.hashnode.dev
TTwinkle Dhawan·Oct 21Top 5 Best Tools for Zendesk-Jira Integration in 2026Five tools compared on ratings, pricing and fit, so you can pick the right Zendesk-Jira connector.9 min read·insightshub.hashnode.dev
KKristofer Jussmann·Oct 19OpenRoot: supporting the growth of open-source projectsOpenroot founder exaplains the misson of the developer program and why it is important that open source developers get more recognition for their work4 min read·blog.kaelux.dev
TTwinkle Dhawan·Oct 15How to Integrate Salesforce and Jira with a Two-Way SyncKeep support and engineering in sync with a two-way Salesforce and Jira integration, without copy-pasting tickets.9 min read·insightshub.hashnode.dev
AAsep Sayyad·Aug 165 Things I Check First When a Linux Server Goes DownLearn the 5 essential diagnostic steps to take when a Linux server goes down, crashes, or drops offline. Fix network, memory & process failures fast.18 min read·asepsayyad007.hashnode.dev
SSanskriti Harmukh·Aug 6Deploying Chatwoot – Open-Source Customer Support PlatformDeploy Chatwoot with Docker Compose, PostgreSQL, Redis, Sidekiq workers, and Traefik TLS, then create a live-chat inbox and test conversations end to end.4 min read·vultr.hashnode.dev
RRobin Monnier·Jun 29Field notes from running customer support AI in productionEight things that broke in front of real customers, and what each one taught us about building support AI that actually ships.16 min read·robinmonnier.com
RRemoteStack Team·May 6How to Get a Remote Support Job in 2026: Salaries, Skills & Top CompaniesHow to Get a Remote Support Job in 2026: Salaries, Skills & Top Companies — RemoteStack guide to remote work and job hunting.6 min read·remotestackin.hashnode.dev
DDarca-crypto/fiat bank·Mar 23In-App Support as a Control InterfaceWhy “a chat with answers” is a weak standard for a financial product One of the strangest norms in fintech is that support is still designed as a separate text layer sitting next to the product, even5 min read·darca.hashnode.dev1
MMagellan Solutions·Feb 11Do Social Media Management Services for B2C Brands Drive Sales and Brand AwarenessProfessional social media management boosts B2C sales and brand awareness via effective engagement and moderation strategies6 min read·magellan-solutions-blog.hashnode.dev
