Feb 1 · 17 min read · Two hours before takeoff, “customer support” stops being a nice phrase and becomes a real test. A woman stands at the airport check-in counter. Her suitcase is ready. Her body isn’t. The staff compares her booking with her passport and shakes their h...
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Nov 28, 2025 · 7 min read · Ticket backlogs are technical debt in customer service form. This guide explores the system architecture, automation patterns, and data-driven approaches that modern travel agencies use to scale support operations without scaling headcount proportion...
Join discussionAug 19, 2025 · 3 min read · In today’s interconnected world, travel is no longer just about moving from one place to another — it’s about building bridges, creating opportunities, and connecting cultures. Few understand this better than Sammy Hingorani, the President & CEO of R...
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