🪆The Pinocchio Network Operations Centre | Why Transparency Beats Deception in Customer Relations🧩

Nov 7, 2024 · 5 min read · In some Network Operations Centres (NOCs), teams operate under a familiar yet problematic mandate: avoid making the ISP or operator look bad at all costs. These "Pinocchio NOCs" avoid accountability, downplay errors, or mislead customers about the re...