RCRyan Cooperinryancooperops.hashnode.dev·Sep 16 · 4 min readDynamics 365 Customer Service Architecture and Technical AnalysisMicrosoft Dynamics 365 Customer Service is built around a connected service-management architecture rather than a simple ticketing system. At the center is case management, which connects customer int00
ARAnil Ramisettyinenterprise-crm-insights.hashnode.dev·Aug 30 · 10 min readEnterprise CRM Insights #3 Designing Scalable Dataverse Solutions: Lessons from Enterprise CRM ProjectsA solution can be technically correct and still become difficult to operate as the organization grows. I've seen Dynamics 365 implementations start with relatively simple requirements and gradually ac00
VNVinit Nairinvinitnair.hashnode.dev·Aug 28 · 30 min readBlocking AI in Power Platform: What Actually WorksI applied every supported control Microsoft documents for turning AI off in a Power Platform environment. Twelve tenant switches. Eight environment settings. The organisation setting whose name is lit00
ARAnil Ramisettyinenterprise-crm-insights.hashnode.dev·Aug 11 · 9 min readEnterprise CRM Insights #2: Plugin vs. Power Automate — A Practical Decision FrameworkIn my previous article, Enterprise CRM Insights #1, I mentioned that one of the common architecture decisions in Dynamics 365 projects is choosing the right tool for the problem. One question I have c00
MIMyData Insightsinmydatainsights-blogs.hashnode.dev·Aug 10 · 11 min readUAE E-Invoicing 2027: Why Readiness Is a Data Problem, Not a Software One Most UAE finance teams are preparing for mandatory e-invoicing by choosing an Accredited Service Provider. That is the easy part. The most common reason an e-invoice is rejected is the source data — n00
SBSyed Bilal Ahmedinsyedbilal365.hashnode.dev·Aug 6 · 7 min readHow to Convert a Code App Into a PCF ControlPart 6 of the PCF Build-Alongs series. Somewhere between "I built a Code App" and "the users want it embedded in a form", you realise you built the wrong thing. Or, more accurately, you built the righ00
VNVinit Nairinvinitnair.hashnode.dev·Aug 3 · 44 min readHow I Built a Private Power Automate Desktop Bot Factory on AzureI set out to answer a simple question. How do you run unattended Power Automate Desktop bots at scale, in a place where security says no public endpoints, no secrets in scripts, and nothing on the ope00
SMsarah maryaminsarah-maryam.hashnode.dev·Jul 27 · 7 min readMicrosoft Power BI: Transforming Data into Actionable Insights with Data VisualizationIn today's data-driven business environment, organizations generate massive amounts of information every day. However, raw data alone has little value unless it can be analyzed and presented in a mean01S
MIMyData Insightsinmydatainsights-blogs.hashnode.dev·Jul 15 · 11 min readMicrosoft Copilot & Power Platform for Industrial Ops The Copilot demo runs perfectly. Then it meets a live SAP S/4HANA environment — shift handovers mid-flight, non-standard material codes, a picking error rate nobody has instrumented — and the demo log00
SSapotaCorpinsapotacorpvn.hashnode.dev·Jul 12 · 15 min readPower Apps for a driving school: weekly to yearly KPI reportsClient: Japanese driving school chain (anonymized per agreement) Timeline: 6-month rebuild from the legacy stack, ongoing iteration since Team: 6 engineers including 2 from Sapota's Power Platform tea00
