May 2 · 4 min read · Why Severity Is Broken at Most Companies Everyone has severity levels. Almost nobody agrees on what they mean. Ask ten engineers what SEV-2 means and you'll get eight different answers. This causes: Under-paged incidents (people thought SEV-3 meant ...
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Apr 19 · 3 min read · The Monday Morning Disaster Every Monday, the same story: the incoming on-call engineer has no idea what happened over the weekend. The outgoing engineer left a cryptic Slack message at 11pm and went to bed. We lost 2 hours every Monday rebuilding co...
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