Apr 19 · 3 min read · The Monday Morning Disaster Every Monday, the same story: the incoming on-call engineer has no idea what happened over the weekend. The outgoing engineer left a cryptic Slack message at 11pm and went to bed. We lost 2 hours every Monday rebuilding co...
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Apr 15 · 3 min read · The On-Call Burnout Epidemic I watched three senior SREs leave our team in six months. Exit interviews all said the same thing: on-call was unsustainable. We were spending $500K+ recruiting replacements for a problem that could have been fixed with $...
Join discussionApr 15 · 3 min read · The On-Call Burnout Epidemic I watched three senior SREs leave our team in six months. Exit interviews all said the same thing: on-call was unsustainable. We were spending $500K+ recruiting replacements for a problem that could have been fixed with $...
Join discussionApr 15 · 3 min read · The On-Call Burnout Epidemic I watched three senior SREs leave our team in six months. Exit interviews all said the same thing: on-call was unsustainable. We were spending $500K+ recruiting replacements for a problem that could have been fixed with $...
Join discussionApr 13 · 3 min read · The First 5 Minutes Matter Most I've been paged over 200 times in my career. The pattern is always the same: the first 5 minutes determine whether you resolve in 15 minutes or 3 hours. Here's what I've learned. The 3am Brain Problem At 3am, your cogn...
Join discussionJan 26 · 10 min read · Every product team has an unofficial ops team hiding in plain sight. Their titles say “backend engineer,” “full‑stack dev,” or “tech lead,” but their calendars tell a different story. They are the ones who always pick up the pager, jump into incident...
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Jun 25, 2025 · 6 min read · The Circus of Being Oncall Picture this: It’s 3 AM. Your phone buzzes with that dreaded PagerDuty alert. Your production database is down, users are angry, and you’re stumbling in the dark trying to diagnose what went wrong. Sound familiar? This is t...
Join discussionJun 4, 2025 · 3 min read · You’re going to hate me for saying this, but I actually like being on-call.I know. I know. But hear me out.Obviously not the part where PagerDuty yanks you out of a dream with your heart pounding.But on-call taught me more about frontend quality than...
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Jul 22, 2023 · 4 min read · "T, why didn't I get this page?" 🤨 "Wait, why does it show that <other_person> is on call? They just did it the other week." 🧐 Are two phrases that you don't want to hear after making changes to your PagerDuty schedules terraform. Intro In the las...
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