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AGAkshay Galandeakshay-galande.hashnode.dev18h ago · 7 min read

The Hidden Tax Your On-Call Rotation Is Charging Your Team

There's a number most engineering leaders don't track: the real cost of their on-call rotation. Not the PagerDuty bill. Not the pager pay. The actual cost — measured in burned out engineers, slower sp

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STSamson Tanimawonovaaiops.hashnode.devMay 10 · 2 min read

Alert Fatigue: The Silent Productivity Killer

Alert fatigue isn't a wellness issue. It's a production risk. And it's cheaper to fix than most people think. The math An engineer getting 30 alerts a night sleeps badly. Sleeps badly → cognitive load next day drops 20%. Drops 20% → higher chance of ...

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STSamson Tanimawonovaaiops.hashnode.devMay 9 · 2 min read

The PagerDuty Migration Playbook

Migrating from PagerDuty is not a weekend project. I learned this the hard way. Here's the playbook I wish I had. Before you start Audit every integration. Alerts, webhooks, Slack hooks, status page syncs. Ours had 47. I found 12 we had forgotten ab...

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STSamson Tanimawonovaaiops.hashnode.devMay 5 · 5 min read

Building an Incident Response Playbook Library

The Folder Full of Stale Runbooks Every engineering org has a Confluence folder of incident runbooks. Every runbook was written during or after an incident. Each is a snapshot of how to fix one specific thing. After 2 years, the folder has 400 runboo...

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STSamson Tanimawonovaaiops.hashnode.devMay 2 · 4 min read

Incident Severity Levels: SEV-1 to SEV-5 Calibration

Why Severity Is Broken at Most Companies Everyone has severity levels. Almost nobody agrees on what they mean. Ask ten engineers what SEV-2 means and you'll get eight different answers. This causes: Under-paged incidents (people thought SEV-3 meant ...

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STSamson Tanimawonovaaiops.hashnode.devApr 19 · 3 min read

The On-Call Handoff That Prevents Dropped Incidents

The Monday Morning Disaster Every Monday, the same story: the incoming on-call engineer has no idea what happened over the weekend. The outgoing engineer left a cryptic Slack message at 11pm and went to bed. We lost 2 hours every Monday rebuilding co...

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STSamson Tanimawonovaaiops.hashnode.devApr 15 · 3 min read

On-Call Wellness: Protecting Your Engineers from Burnout

The On-Call Burnout Epidemic I watched three senior SREs leave our team in six months. Exit interviews all said the same thing: on-call was unsustainable. We were spending $500K+ recruiting replacements for a problem that could have been fixed with $...

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STSamson Tanimawonovaaiops.hashnode.devApr 15 · 3 min read

On-Call Wellness: Protecting Your Engineers from Burnout

The On-Call Burnout Epidemic I watched three senior SREs leave our team in six months. Exit interviews all said the same thing: on-call was unsustainable. We were spending $500K+ recruiting replacements for a problem that could have been fixed with $...

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STSamson Tanimawonovaaiops.hashnode.devApr 15 · 3 min read

On-Call Wellness: Protecting Your Engineers from Burnout

The On-Call Burnout Epidemic I watched three senior SREs leave our team in six months. Exit interviews all said the same thing: on-call was unsustainable. We were spending $500K+ recruiting replacements for a problem that could have been fixed with $...

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STSamson Tanimawonovaaiops.hashnode.devApr 13 · 3 min read

3am Incident Response: What I Learned from 200+ Pages

The First 5 Minutes Matter Most I've been paged over 200 times in my career. The pattern is always the same: the first 5 minutes determine whether you resolve in 15 minutes or 3 hours. Here's what I've learned. The 3am Brain Problem At 3am, your cogn...

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Trending tags this week

The Hidden Tax Your On-Call Rotation Is Charging Your Team

Alert Fatigue: The Silent Productivity Killer

The PagerDuty Migration Playbook

Building an Incident Response Playbook Library

Incident Severity Levels: SEV-1 to SEV-5 Calibration

The On-Call Handoff That Prevents Dropped Incidents

On-Call Wellness: Protecting Your Engineers from Burnout

On-Call Wellness: Protecting Your Engineers from Burnout

On-Call Wellness: Protecting Your Engineers from Burnout

3am Incident Response: What I Learned from 200+ Pages